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Senior Head of Operations

Standart

Mesto: Remote

Typ: Full-time

Plat: 1700 — 2200 eur


Dátum pridania: 20.06.2019

Standart is hiring a head of operations to make sure nothing falls through the cracks in our daily work, and that the team has what they need to do their best work.

The key to making sure we are running on all cylinders is developing and running our day-to-day operations, customer support, and finances. We publish a quarterly print magazine about specialty coffee culture catering to professionals and enthusiasts all over the world. A lot of work by a lot of people goes into developing each and every issue, and so our operations needs to be on point.

This is a role for someone who has run operations for a company with revenue of at least €1mil and with dedicated operations guidelines. At Standart, you’ll be running Standart’s entire project management pipeline and build out and manage areas where the CEO, whom you’ll report to, lacks the bandwidth or experience to do so. You will be working in tandem with him—he will be devising plans and you implementing them. As the head of operations, you’ll be responsible for making sure things run smoothly, and stuff gets done.

Standart is a fully remote company. We have no central office, and no set business hours. Our team members currently work in four different timezones, from the UK to Japan. You can work from wherever you like, but will need to ensure at least 4 hours a week of overlap with Central European Time for team calls.

This means we need you to be a motivated and autonomous person, and to define your work habits, deliverables, schedule, and then follow through. You will optimise processes and introduce systems while automating repetitive tasks. We don’t believe in the hard hustle and always-so-busy phenomenon, and we’re not interested in how many hours you work. What matters is the quality of that work.

We’re a small team, but we’re also a very close team, and trust and openness is important to us. Everyone on the team has an important role to play, and everyone has an impact.

Standart seeks to provide a work setting that allows you the support and encouragement you need to do your best work, and we encourage candidates from all backgrounds to apply.

Náplň práce

The most important job for the head of operations is to identify inefficiencies and devise and implement solutions that streamline our processes. During the course of our mission to create a beautifully curated coffee magazine, every moment lost is lost potential. We need to find a way to fill those moments with as much passion and creativity as possible, without being caught up with niggling untended-to tasks.

This means the role requires someone who is enthusiastic about our company and our work and understands the importance of a well-oiled and organised workflow. At the end of the day, that is the goal. You’ll help formulate and execute a successful operations and project management framework.

The task is not just to diagnose where Standart can do better, but to be constantly looking to improve. It’s about being aware of what team members need to achieve their best work, and trying to facilitate that atmosphere through your best work. This role requires constant vigilance and the management and execution of many small, every-day tasks. Ergo, we’re looking for a T-shaped professional who can have an immediate impact and carry it through long-term.

Here are some examples of what you might be working on:

Operations

Delivering a comprehensive analysis of Standart’s operational inefficiencies and provide solutions.
Developing and implementing company-wide operations guidelines.

Customer support

Devising a scalable customer support process that makes being a customer of Standart truly special.
Managing our logistics and fulfilment and providing necessary improvements.

Administration

Completing financial performance and forecast reports.
Designing and delivering an employee operations handbook.
Onboarding new team members.

Your work will be a combination of smaller, recurring tasks, and longer-term, project-based tasks. Smaller tasks are often detailed and repeated on a regular basis; we expect you to develop efficient workflows to complete them, allowing you to balance day-to-day with project work.

The role carries a lot of responsibility. We have a small team working on a large number of small tasks, often simultaneously, and who in order to do their best work, need not to worry about smaller operational stuff that, of not handled efficiently, bogs everyone down. You need to understand this responsibility, but approach your work systematically and calmly, with an eye to the future. Don’t stress the small stuff; it’s the long game that matters.

Požiadavky

We are a small team with varied responsibilities that feed into each other. At Standart, we all work to the same goal, that is, promoting the healthy and sustainable long-term growth of the business. We are looking for someone who has an optimistic and positive attitude, and avoids blaming and shaming others.

You need to own the concept of being responsible for our processes running smoothly, and for everyone being on the same page. Unless you tell us otherwise, we will assume that you have everything you need to get the job done. You need to be someone who thrives on autonomy and responds with a high degree of accountability. Ultimately, you need to be comfortable playing the role of your own manager, not needing someone to set tasks and priorities for you, but to prioritise effectively on your own.

Making sure the ships sailing expeditiously towards our goal means effective planning. You will, through your organisational skills and action-orientated approach, make sure we always know where we’re going and that we avoid unpleasant surprises. You need to have a bias towards forward movement and action, and exercise the leadership qualities needed to utilise that bias effectively. You’ll be managing a diverse team of people with different expertise and responsibilities, but who all have the same goal in mind. It’s your job to unite us, through developing a framework that works, and effectively communicating to the team.

You will have to learn how we work and adapt, but we also want to be shown new ways to work, which, in the end, is why we hired you. Even though you will be ultimately responsible for our workplace efficiency, there may be times when another course or route will need to be taken to achieve an outcome. We expect that you can commit to doing your best work even when things are less than perfect.

We’re not looking for a reactive person, but someone who takes a proactive approach to his or her work and gets the job done within a healthy number of work hours.

Ponúkame

Standart is an EU company legally based in Slovakia. Based on a contract, we pay a progressive salary that will start within the range of €1.800 to €2.300 per month, depending on your experience and qualifications, and increasing to as high as €2800 in increments corresponding to achieved milestones.

We understand that in order to do your best work, you need to be in good health, both physical and mental. We believe in providing ample time off, flexible working hours, and time for creativity.

Standart offers 4 weeks of paid holiday per year. We don’t track your days off, but the team needs to know if you’re planning on not being available, so just let us know.

We offer other perks and benefits such as supporting you in continuous learning to expand your knowledge and inspiration, yearly team get-togethers in different cities around the world, equipment, quality reading, and excellent coffee.

We are accepting applications for this position until July 21. We will let you know when we’ve received it, and will get back to you once we have had time to make an evaluation.

Please send us a CV and a cover letter introducing yourself which will give us a taste of what working with you will be like. About 800 words should do it. Be sure to let us know why you chose us, why we should choose you, and a bit about how you would approach some of the example projects detailed above. As a print publication and fully-remote company, we value great writing and effective communication.

Show us what you’ve got!

We’re looking forward to working together.

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