Pracovné ponukyFreelanceriFirmyCenník#Neriešime

Kontakt

Výberové konanie bolo uzatvorené

STAFFINO

Customer Success Manager

MestoBratislava

FormaFull-time

Platod 1500 €

TypFaktúra

ÚroveňSenior ⭐️⭐️⭐️

Pridané29.09.2021

  • Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for a decade, demonstrating profitable growth consistently over the past five years.
  • Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
  • Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.

Náplň práce

We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and train staff accordingly.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Customer Support Manager Responsibilities:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • New clients intergation processes and design of integration.
  • Preparing tasks for support team and developer team.
  • Final testing ano Go live approving.
  • Communication with existing and new clients during project phase.
  • Managing client expectations.
  • Internal prioritizationing (what needs to be done and when).
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer integrations (documentation).
  • Keeping knowledge base up to date.
  • Informing the team of all new information related to product, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Making our customers happy and satisfied.

Požiadavky

  • Proven experience as a customer support specialist, preferably within a similar environment
  • Previous experience with software development will be advantageous.
  • Prior experience in a managerial or supervisory role will be advantageous.
  • Top-notch verbal, written, and interpersonal abilities.
  • Well-developed arbitration skills with the ability to remain impartial.
  • Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism.
  • Agile ways of work will be advantageous.
  • English language on perfect level.

Ponúkame

  • GROWING CUSTOMER INSIGHT PLATFORM
  • WE STARTED IN SK/CZ, BUT NOW CLIENTS IN 25 COUNTRIES
  • WE ARE NOT A SHAKY STARTUP, YET WE ARE NO CORPORATION - JUST A PERFECTLY SIZED COMPANY READY TO GROW
  • WE WANT TO CONTINUE EXPANDING INTERNATIONALLY & BUILD A GLOBAL OPERATION
  • YOU WOULD BECOME CORE MEMBERS OF OUR TEAM

Články z magazínu

Zobraziť všetky

Navrch stránky To top