Pôvodný nápad za zrodom Slido bol vytvoriť nástroj na zbieranie spätnej väzby od študentov na prednáškach a tým zlepšiť vyučovací proces. Po výhre na Startup Weekend Bratislava sa tento nápad uchytil a Peter Komorník (CEO) spolu s Františkom Krivdom a Petrom Slivkom založili firmu. Netrvalo to dlho a postupne sa začali vynárať ďalšie možnosti využitia.

Slido sa vypracovalo na šikovnú aplikáciu, ktorá umožňuje publiku klásť otázky a naživo hlasovať počas eventov či mítingov prostredníctvom smartfónov, tabletov, či notebookov. Slido rúca bariéry medzi spíkrami a publikom, a tým pomáha ľuďom vyťažiť z podujatí čo najviac. Od špecialistov internej komunikácie, cez trénerov, tím lídrov, organizátorov konferencií až po samostatne prezentujúcich, Slido je vhodné pre kohokoľvek, kto chce zvýšiť interakciu a zlepšiť komunikáciu na svojom podujatí, či už naživo, alebo virtuálne.

Vízia Slido je skvalitniť komunikáciu na mítingoch a eventoch a tým pozdvihnúť ich úroveň. Vyše 150-členný tím ustavične pracuje na zlepšovaní Slido ako produktu a na poskytovaní skutočne výnimočnej zákazníckej podpory.

Do dnešného dňa Slido pomohlo zlepšiť interakciu s publikom na vyše milióne podujatí po celom svete. Slido bolo použité na mnohých konferenciách celosvetového významu, ako SXSW, Web Summit či Money20/20 a spolupracovalo s významnými zákazníkmi ako napríklad Spotify, Lufthansa, BBC a Oracle. Už od začiatkov malo namierené Slido do sveta a dnes má okrem centrály v Bratislave kancelárie aj v Londýne, New Yorku, San Franciscu a Sydney.

Od svojho vzniku získalo Slido viacero ocenení a v roku 2018 sa stalo najrýchlejšie rastúcou technologickou spoločnosťou na Slovensku.

V Slido sa si na svoje prídu športovci, ktorí sa môžu pridať do skupiny "Tu ma bolí", ale mimopracovné aktivity sa nájdu aj pre hráčov spoločenských hier, zanietených rodičov, vášnivých čitateľov, či tých hudobne nadaných.

Slido is a technology company that helps meetings and conferences all around the world to become more effective and engaging.

Customer Care communicates with and supports our existing and potential customers using email, live chat and calls. We love having meaningful, human conversations with our customers and to be able to do this every day. As we develop new things within the product and our integrations, communications with customers are also growing more complex, so we’re looking for reinforcements to join our team!

Your role
-Communicate, guide and advise our customers via email, live chat, phone call or video conference calls on the usage of the product, our integrations and meeting design

• Troubleshoot and solve live issues that customers face with their meetings and events
• Be ears and eyes of our company and cooperate closely with our product teams by reporting bugs, submitting feature ideas or pain-points to make meaningful improvements to our product
• Be an advocate for our customers and our user community

How you’ll do it

• 25-30 hours per week on assigned morning/afternoon/evening shifts where you deal with chats, emails and calls: majority of the conversations are in written form and the shifts are distributed 2 weeks ahead
• 10-15 hours per week spent on various projects (e.g. webinars and trainings for our customers, educational materials and guidelines, technical knowledge-base, analysis of conversations etc. – your own ideas for improvements are more than welcome!) and on your own and team’s learning & development
• Once every 2 months, a Saturday/Sunday emergency shift (checking emails through the day)

• You have prior experience in Customer Care, ideally in SaaS (at least 1 year)
• You’re passionate about technology and comfortable with handling complex cases or have experience with troubleshooting integrations or software.
• You’ve got strong communication skills in English verbal and written (+2nd language is a plus)
• You’re able to prioritize tasks and work with customers under pressure
• You’re driven by helping others, empathetic and always want to provide the best possible response to the customer.
• You’re proactive in your own personal development and you’re able to give constructive feedback to your colleagues
• You’re a problem solver and always willing to roll up your sleeves

Each and every one of us is working on things that have a real impact on more than hundreds of thousands of people around the world every week. We’re aiming to build a world-class product from our origins in little Slovakia.

Humble and strong, thinkers but doers, with both feet firmly on the ground but shooting for the stars. That’s who we want to be. Do you feel the same? Let us know.

Slido is a team of 170+ people who are passionate about what they do and care about each other. Our culture is based on Freedom & Responsibility principles. You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world.