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Non-Tech

Junior Customer Success Manager (for LiveAgent)

Quality Unit

Mesto: Bratislava

Typ: Full-time

Plat: 1100 — 1400 eur


Dátum pridania: 05.04.2019

Quality Unit is a software development company started in 2004 with the head office in Bratislava, Slovakia. Our products LiveAgent and Post Affiliate Pro are used by thousands of customers across the world ranging from 1-man-operations to corporations like Huawei, BMW, Yamaha or O2. We are extending our team to grow faster and that's why we need you.

Náplň práce

At Quality Unit, customer success is the core company strategy. The customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies and feed into the product road map. They’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. All team members look to customer success for input across all key decisions.

- Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback
- Represent the voice of the customer to provide input into every core product, marketing and sales process
- Collaborate closely with team members support renewals and expansion opportunities
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
- Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Being the main point of contact between the company and a number of named accounts
- Find new sale opportunities and onboard new customers

Požiadavky

- 1+ year experience in customer success/account management or a similar customer facing role
- Experience of working with a live chat/CRM platform useful but not essential
- Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms
- Experience working with, and managing, stakeholders and customers
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude

Ponúkame

- Performance bonuses paid out quarterly
- Company gear - tshirts, cyclogear, hoodies, perks from customers
- Unlimited access to bar/coffee
- Gym membership (Multisport)
- Company retreats (Hiking, Skiing, Yachting, ..)
- Hardware for personal use as well

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