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Junior Customer Agent


Mesto: Bratislava

Typ: Full-time

Plat: 800 — 1000 eur

Dátum pridania: 09.01.2019

eyerim is a premium eyewear e-retailer operating in 18 countries across Europe. From sunglasses to prescription frames and snow goggles, from exquisite designer pieces or mainstream classics to cutting-edge sport collections and small independent manufacturers - eyerim offers everything under one roof. Join us and you experience no less than: Startup environment & international team- we want you to take own initiative and creativity to support our expansion. Work with highly motivated team that works hard but know what a good coffee is and where to grab a beer in the neighbourhoodCompetitive salary - your salary will be growing with your experienceUnlimited vacation - don’t feel limited by labor code and take as much days off as you needFast personal & professional growth - we will give you insights into all relevant aspects of founding and running a companyConstant education - learn from the most professional people in their field, visit interesting workshops and conferences and be part of eyerim education programCentrally located office - our office is located right in the historical heart of Bratislava with the best view you can ever imagine.

Náplň práce

Who is CX Agent?Become a master in the field of fashion industry and designer eyewear and help us make eyerim a place where a shopper can experience nothing but excellent care and professional yet fresh attitude. Greet customers warmly and resolve their questions via phone, email or live-chat like a total pro. By doing so, you will be in touch with all teams, from Supply Chain to Production and UX, and you will gain holistic vision of company’s processes.Why do we need you?Every day we have more and more customers and more than 100 brands under one roof. We are trying to change Customer experience and show the world that shopping online is the most convenient option. We are changing the way how people think about customer service - no more salesy calls or annoying request. Our customers are part of our eyerim family and this family-like feeling we try to bring to their whole experience while shopping with us.What your day is going to look like?1. Communicate with our customers via e-mail, phone or livechat and help them with their requests2. Bring your positive attitude and try to improve our satisfaction ratings thanks to your friendly approach


Our requirements:- being able to talk everyday English and deal with English emails is an absolute must-have.- positive attitude, energetic approach and self-motivation are all essential- excellent communication skills that result in ultimate customers’ shopping experience- willingness to learn and bring new approaches to your day-to-day tasks in the team- language skills: SK/EN PL/ENRO/ENHU/ENBG/ENHR/EN


Compensation:- competitive salary: 800-1000 EUR (full-time or invoice) and your remuneration will grow with your experience- unlimited vacay time: flexible working time and home office is too old-school. Enjoy unlimited vacation days and don’t feel pressured to count your days off.- fast personal & professional growth: learn from the best people in industry, meet with other successful startups, visit workshops and conferences and keep learning.- centrally located office: enjoy the lovely view in the heart of old town in Bratislava and change your office space for lovely caffés around us.If you’re passionate about this position and would like to become a part of eyerim team, please send an e-mail to maria@eyerim.com with your resume and earliest possible starting date.

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