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Customer Support and Customer On-boarding Specialist


Mesto: Bratislava

Typ: Full-time

Plat: 1200 eur

Dátum pridania: 14.03.2019

Datamolino is a web application that helps bookkeepers and accountants to increase their efficiency. It is a connected app for Xero - the leading cloud accounting software. We specialise in data capture and accounts payable automation. Check out what our clients are saying at http://bit.ly/rate-dtmln

Náplň práce

This is an entry-level position at Datamolino working with our Support Team. Datamolino is a quickly growing technology service provider. The primary responsibility for this position is to work hand in hand with our clients resolving their issues and developing business relationships. Strong collaboration and English communication skills are a must.

In this role, you’ll get to:
- Talk to clients and ensure happy relationships
- Participate in training demos and webinars
- Provide support to clients via online chat and phone call
- Communicate thoughtful, customised solutions that help our clients/prospects move forward and grow
- Diagnose software issues and engage with our product and engineering teams using established processes
- Collaborate with your team to make decisions and overcome obstacles
- Communicate the value of Datamolino to business prospects


We are looking for people who:

- Find creative problem-solving fulfilling and challenging
- Are self-motivated & eager to learn
- Thrive in a collaborative environment
- Adapt quickly to changing priorities and customer needs
- Have a clear, professional and informative communication style
- Have a strong sense of empathy
- Are willing to find ways to help clients & colleagues


In Datamolino, you can enjoy a great working atmosphere, central location, benefit from working home when needed and the chance to learn a lot of new skills (we're in the IT business). You work in the English language (dominant) so you stay on top of your language game. All the other benefits of working in a small friendly team rather than a large (even if friendly) corporation.

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