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Berlin Brands Group

Head of Customer Experience (CEE)

Mesto: Bratislava

Typ: Full-time

Plat: od 2000 €


Dátum pridania: 03.03.2021

Berlin Brands Group (previously known as electronic-star a.s.) is an international house of brands which successfully continues to break the stereotypes by designing, developing and distributing its products. We are inspired by the creative urban atmosphere of Berlin and excellence of German engineering. Our passion is staying ahead of current trends with innovative products that are accessible to a wide range of customers.


WE ARE CREATORS We are producing and developing what we sell. 7,000 products and still counting! We´re always looking for new ways to elevate your experience. And what’s a better city to create in than the epicenter of culture in Europe, Berlin? Exactly...


WE ARE DESIGNERS Design in Germany matters. It means quality, but doesn’t need to come with a high price tag. Style and the drive for innovation is in our DNA. Our attention to detail and cutting edge techniques ensure we´ll always provide you with new trends and features to support your kitchen and home.


WE THINK GLOBAL 21 European countries, USA, China, Turkey. Based in Berlin and Bratislava, we truly believe this is just a beginning. A small company has transformed into a global brand by taking its award-winning products to new attractive markets. And still keeps growing!

Náplň práce

We´re looking for a customer-oriented marketer who has an experience in team leadership (preferably in customer support or marketing department) to join one of the fastest-growing e-commerce companies within Europe.


You will lead 10 people in CX department (consisting of CRM team and UI/UX team). Together you will be the guardians of customer perspective across entire company, with special focus on CEE operations.


Customer satisfaction and a pleasurable consumer purchase journey will be in your hands.


YOUR ROLE


-Monitoring and reporting customer sentiment metrics; leading a CRM team to deliver the best-in-class feedback to customers
-Prioritizing UI/UX features of the e-shops; leading a DEV team to deliver top-notch solutions
-Collecting, tracking and analyzing customer feedback
-Identifying customer needs and taking proactive steps to maintain positive experiences.
-Evaluating A/B test results
-Developing your reportees professionally and personally
-Managing cross-department and cross-country projects to improve processes
-Providing connection between all departments in CX topic
-Actively participating in international CX team projects
-Proactively responding to new CX trends and business changes

Požiadavky

  • You have at least 3 years working experience as CX specialist / Customer support TL / Customer oriented marketing TL.
  • You speak and write fluently Slovak. Additional fluency in English required.

Ponúkame

We offer competitive base salary (2,000+ €) + bonus tied do company performance
-Personal growth in a global multi-million company which delivers double-digit revenue growth rates each year.
-Flexible working hours, no strict 9-5 job.


-teambuildings
-candy bar (sweet, fresh fruit)
-free drinks (coffee, tea, mineral water,…)
-employee discounts - 30%
-multisport card
-bonus for special occasions
-sick days
-slovnaft bike

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